Most of our products are shipped via USPS Priority Mail  at a cost to you of $5.40 per order within the 48 Contiguous United States. This is our "Standard Shipping" option as shown in our shopping cart. ^{1 2 3 4}

We offer FREE STANDARD SHIPPING on SELECT PRODUCTS on orders totaling over $100 within the 48 Contiguous United States. This offer does NOT apply to a small percentage of items, including but not limited to over sized, heavy, frozen, highly discounted, products in glass containers, and/or drop-shipped items. Our Shopping Cart automatically displays your shipping options and any applicable fees. ^{1 2 3 4}

Your products will ship out with the first available shipping provider after we receive your order. We use the United States Postal Service (USPS) and United Parcel Service (UPS) as our shipping partners. We reserve the right to use these carriers (or others not mentioned) to insure the best and fastest service possible.

In most cases, we process and ship your package(s) within 48 hours of receiving your order (Monday through Friday). 

Need Next Day or other Expedited Delivery? Prefer UPS Ground? We do have these options available as well. You'll find these easily selected in our Shopping cart.

Timing of Shipping:

Expedited shipping:  For orders within the 48 Contiguous United States, you may indicate your desire for expedited (fast) delivery directly in our shopping cart. Simply select the "Next Day Air" or "2nd Day Air" option and review the respective shipping fee.  Please note that "UPS Ground" is NOT considered a guaranteed shipping service.

How reliable are the shipping options within the USA? In our experience, price does correspond to service in regards to shipping.  The most expensive option is the safest, most expedient option.  Because of the inherent risk involved in shipping, and to best help you make an informed shipping selection, we have outlined what you can expect from our most common shipping options as follows:


Standard Shipping: Standard Shipping is available to all 48 contiguous United States, commonly referred to as the 48 continental states, to Hawaii and Alaska, and to APO-FPO addresses. ^{1 2 3 4}  This is our most cost effective shipping method.  We automatically use the US Postal Service for most orders weighing less than 2 lbs., unless you specify differently in the shopping cart. (*On orders weighing over 2 lbs. and/or drop shipped products, such as Metagenics, we are likely to ship these via strategic UPS Ground rather than US Mail). 

Within the 48 contiguous United States, you can expect delivery from 3 to 8 business days after placing your order  (please check our cart for estimated delivery times to Hawaii, Alaska, and APO/FPO addresses, and U.S. Territories) ... depending upon your geographic location and carrier's workload.  This is an estimated transit time and is not guaranteed. 

This method may NOT have specific, day-by-day tracking capabilities, but will at least have delivery confirmation (no tracking or delivery confirmation is available to APO-FPO addresses and may not be available to U.S. Territories). Also, the Postal Service irradiates some mail ... we can not guarantee your order will not be exposed during transit. 

If this parcel is lost or destroyed, your expenditure is likely lost. There often is NO refund or claim available for this method.

Please note that we reserve the right to use these carriers (or others not mentioned) to insure the best and fastest service possible.  Our Shopping Cart automatically displays your shipping options and any applicable fees. ^{1 2 3 4}


UPS Ground: UPS Ground Shipping is available to all 48 contiguous United States.  This is an easily trackable and reliable shipping method.  This method ensures full day-to-day tracking capabilities AND more reliable delivery times than our standard shipping option. 

You can expect delivery from 3 to 8 business days after placing your order ... depending your geographic location and carrier's workload.  This is an estimated transit time and is not guaranteed, however it is a more dependable estimate than Standard Shipping in our experience. 

UPS does NOT irradiate their parcels. 

If this parcel is lost or destroyed, your expenditure may not be lost. A claim is available for this method, and often results in partial to complete recovery of the expenditure. 

Please note that we reserve the right to use these carriers (or others not mentioned) to insure the best and fastest service possible.  Our Shopping Cart automatically displays your shipping options and any applicable fees. ^{1 2 3 4}


Expedited UPS services - UPS 2nd Day Air and UPS Next Day Air: UPS 2nd Day Air and UPS Next Day Air services are available to most locations within the 48 contiguous United States, Hawaii and Alaska. ^{1 2 3 4}   These are by far our most easily trackable, most reliable, and most expedient shipping methods. 

Expedited deliveries such as this are possible only on business days (Monday - Friday). Next Day and 2nd Day Air orders placed by 12:00PM Eastern Time are processed and usually shipped out on the same day (Monday-Friday).  Next Day and 2nd Day Air orders will receive special consideration after the 12:00 pm cut-off and may well go out that same day (although this is not guaranteed after the noon deadline).  Please note we and/or our carriers do not consider weekend days as delivery or transit days for expedited shipments. Thus, a 2nd Day Air order placed by 12:00PM Eastern Time on a Thursday would be delivered the following Monday. Saturdays and Sunday are NOT to be calculated in the above delivery time frame, nor should you expect weekend delivery. 

UPS does NOT irradiate their parcels. 

If this parcel is delayed, lost or destroyed, your expenditure is not lost. A claim is available for these methods, and often results in partial to complete recovery of the expenditure. 

Please note that we reserve the right to use these carriers (or others not mentioned) to insure the best and fastest service possible.  Our Shopping Cart automatically displays your shipping options and any applicable fees. ^{1 2 3 4}


Saturday Delivery and No Signature Required: Please note we and/or our premium carriers do not consider weekend days as delivery or transit days for ground and expedited shipments (such as UPS Ground, UPS 2nd Day Air and UPS Next Day Air).  However, the US Postal Service may include Saturday as a delivery or transit day at their discretion.

While special Saturday-delivery expedited shipping services (such as UPS Next Day Saturday Delivery and UPS 2nd Day Air Saturday Delivery) may be available to some locations within the 48 contiguous United States, Hawaii and Alaska, we do not use these services and you will not find them in our shopping cart.  In our experience, these services are too expensive, too complicated, and too often end up leaving our customers discouraged and unsatisfied.

Shipping involves an inherent risk of loss due to lost or damaged packages.  Retail sales involve an inherent risk of order fraud and loss.  To best protect Organic Pharmacy and our customers from incurring such losses, we cannot ship orders officially designated as "no signature required."  Please be advised that shipping carriers may reserve the right to deliver packages, especially unexpedited packages, without a signature, according to their policies and at their discretion.


Heat Sensitive Products: Some of the products we carry are sensitive to prolonged exposure to high temperatures. If the product you are viewing on our website is heat sensitive, we will clearly display it as "Heat Sensitive" on that product's web page and in the shopping cart.  For such products, we strongly recommend that you choose expedited shipping, especially during hot summer weather.

Throughout the year, and especially during the hot summer months (May 1st - October 31st), we strongly recommend that you consider choosing 2nd Day Air or Next Day Air as your shipping option. This is because the micro-organisms contained therein are delicate and may be perishable from prolonged exposure to intense heat (short-term exposure is not an issue).

Heat Sensitive Products shipping within the USA via 2nd Day Air may ship (depart from the warehouse) on Monday through Wednesday, but cannot ship out on Thursday nor Friday due to the potential for spoilage and lost potency. Similarly, such orders shipping within the USA via Next Day Air may ship Monday through Thursday, but cannot ship out on Friday.

Customers who choose to ship Heat Sensitive Products via Standard and Ground shipping services agree to take full responsibility for the condition of the products received. 

Note: Heat Sensitive products are NOT shipped with ice packs and are NOT shipped in Styrofoam containers.


Communication: As we are an Internet company, we communicate with you primarily by email. Please provide an accurate email address with your order. We encourage you to provide an accurate email address and to investigate your Internet browser and security programs to ensure that you will receive emails from us regarding your order and shipment(s).


Back Orders: In the rare event that a popular item is out-of-stock, or shipping must be delayed, we will place your order on 'temporary back-order status' and email you with the projected shipping date.  Once we have received the back-ordered item(s), we will email you with notification that your order has shipped. You will be able to determine your order status at any time, including any notifications of back orders and shipping delays, by accessing your "order status" page through the link provided on the confirmation email sent to you at the time the order was placed.  

If your order contains multiple items and you would like the in-stock items to be shipped right away, please contact our customer service and we will gladly ship the items we have on hand.  The remaining back ordered items will be sent at no additional shipping cost once they arrive in our warehouse.  If your order is split, the shipping method used for the remaining back ordered items is determined as follows:  If you selected Standard Shipping as your shipping method, we will ship the back ordered item(s) to you by USPS Priority Mail or UPS Ground at our discretion.  If you selected UPS Next Day Air, UPS Second Day Air, or UPS Ground as your shipping method, the back ordered item(s) will be shipped by UPS Ground, unless otherwise requested (additional shipping charges may apply if you wish to upgrade).

Please note that shipping costs are not refunded if your order is delayed or if items are back-ordered.

This does NOT apply to Heat Sensitive products (and Frozen products such as CarTCell and NatCell). These products are simply NOT returnable.

To return a product for a refund - assuming it is in new, unopened, and in condition to be resold, send it to:

   Organic Pharmacy, Inc., Attn: Returns, 3 Tingle Alley, Suite E, Asheville, NC, 28801

Please include your name, address, original invoice number and receipt, email address, and daytime phone as well as your reason for returning.  Please call in advance to approve the return.

Returning Used Products: We cannot (& do not) accept returns on items that have been opened, used or have their safety seals broken.

If you open it - you own it.

Other Important Returns Information: Shipping fees are not refundable and will be deducted from the total amount of refund.  All returns will be subject to a 15% re-stocking fee - this will be deducted from the total amount of refund.  Refunds will be sent to you in the form of a company check or credit card refund at our discretion.  We strongly recommend that you ship the return to us by a safe, trackable shipping method such as UPS– we must receive your return in order to issue a refund.

Please call in advance to approve the return.


Help Us Help You: Additional charges will be applied if the delivery address you provide is incorrect or if the package needs to be forwarded to a different location due to an error in communicating the information to us. Don't forget those apartment, suite and unit numbers and your daytime telephone number. We cannot be responsible for problems your order may encounter due to inaccuracies in the information you provide. Please be precise in the Shopping Cart!

Military Personnel: Due to current world events, our delivery partners inform us to expect some packages to take up to 8 weeks for delivery to certain "hazardous zone" APO/FPO U.S. military addresses and U.S. Territories.